Quality & Operations Manager

Posted 12 months ago

  • Volunteer / Charity / Community
  • Social Work
  • Sydney
  • Permanent / Full Time

Type: Full Time
Salary: SCHADS Level 6 – Currently $97-101k + Super + NFP salary packaging  
Location: Redfern 

The Client:
Welfare Recruitment Solutions have partnered with the Women’s and Girls’ Emergency Centre (WAGEC) to assist in the recruitment of a newly created Quality & Operations Manager position on a full time permanent basis. Their vision is to create safe futures for women and children and end gender-based violence in a generation.

The Role:
The role will be to lead a co-ordinated approach to quality, systems and operations across the organisation. You will lead a small and dynamic team to deliver on a range of business and strategic priorities such as; quality, ASES accreditation functions, policy and procedure development, on-going CARE model implementation within Client Services, facilities management and operations for Specialist Homelessness Services (SHS).

The Successful Candidate:
In order to be successful in this role, you will have the following:

  • Previous experience working in a similar role with a community service organisation
  • Demonstrated experience leading a team and people management
  • High level communication, research and technology skills
  • Experience overseeing; quality, risk management and reporting frameworks, including but not limited to ASES Accreditation would be desirable
  • Experience working with social services such as domestic and family violence and homelessness would be desirable but other community sectors would also be considered
  • Demonstrate your alignment to WAGEC’s purpose and values

Further Info:
In return you will be offered a salary inline with level 6 of the SCHADS award (which is currently; $96.9 – 101.2k, but will increase in July 2023) + Super + the salary packaging benefits of working with a NFP organisation. Additional benefits also include:

  • 2 days paid wellbeing leave each year
  • $500 self-care allowance each year
  • Access to EAP

WAGEC are committed to creating an inclusive and diverse staff team. We encourage applications from Aboriginal and/or Torres Strait Islander people and people from cultural and linguistically diverse backgrounds and people.

If you think you have what it takes to do this role, but you don’t meet our selection criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right person for a job is based in personal qualities and not just qualifications.

Only women may apply. Under Section 34(J) Discrimination Act 1991, it is a genuine occupational qualification to be female for this position.

To discuss the role further and to get the full position description please give me a call on 0406 664 779 or email:

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